If it’s an address that’s farther away, and you feel like taking a road trip, you can deliver it too. You can bring it to them and call it a day. Sometimes it’s a case of mistaken street number, and the package actually belongs to your neighbor. This is a gray area. If you recognize the address, you are of course welcome to deliver it yourself. It’s bound to happen with so many packages, with an address being misread or a package being misplaced. The reality of delivery services is that they will get it wrong sometimes. And what if you got someone else’s package? Amazon pays for the return, so make sure to use the return shipping label they provide. You can easily email them through your account and let them know you received an item you didn’t order.Īlso, you’ll want to check your order history and account to make sure you weren’t charged for the item! Amazon will send you a pre-paid label so that you can return the item, assuming you can get it to the shipping store. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. They note it could be a gift, or perhaps a previous order that was mistakenly sent again or an item just delivered to the wrong address. First thing’s first: Why is it there?Īccording to Amazon, there are few legitimate instances where you may receive something you did not order. So now what? Do you keep it? Return it? Sell it? Deliver it to the right address yourself? Well, it’s up to you to decide. Someone else is probably anxiously waiting and sorely disappointed that their package is nowhere to be found. Then, upon closer inspection, you realize it is supposed to get to an address that is not yours. Simple contact Amazon customer service, explain the situation, and they’ll typically upgrade the shipping to “next-day” if the item hasn’t left their warehouse, or create a replacement order post-haste if it got lost in transit.Who doesn’t love opening the door to find an Amazon order has arrived! You’re excited until it hits you that you didn’t actually order anything recently. If you order something from Amazon, and for whatever reason the item has not shown up after 3-4 business days, you have some surprisingly good recourse. Item Late or Never Showed Up? Get Next-Day Shipping on a Replacement If you bought it from a 3rd party seller, you’ll have the option of getting your money back or getting a replacement in 3-4 business days. Keep in mind that this works only for items sold directly by Amazon. Simply tell a customer service rep about the problem and if the item is valued at less than $50, they’ll typically send you a replacement without having you ship the original item back.īetter yet, they’ll often send it via overnight shipping if you ask for it. Whether it’s the fault of the person who boxed the item at an Amazon warehouse, or a lazy delivery person who decides to shot-put your package from 20 feet, Amazon has your back. There is nothing more frustrating than placing an order online only to have the item show up at your door broken or damaged. Broken or Damaged Item? How to Get Replacement Without Shipping it Back Politely explain the situation via live chat, or a phone call, and depending on the order size, they’ll typically give you a $5 credit, a $10 credit, or a 1-month Prime membership extension. So if they don’t meet the guarantee, and your item arrives after 2 business days, you can contact customer service and hold their feet to the fire. Here’s what you need to know…Īmazon has guaranteed delivery dates and they try to meet them if at all possible, and they usually do.īut what happens if they don’t meet their Prime 2-day shipping guarantee?Īfter all, if they’re going to use the word “Guarantee” and charge you a $199 annual fee for the service, you absolutely have the right to hold them to this guarantee. You’ll be glad to know you have some recourse with the online retail giant, some of which can add up to significant money. Tricks that’ll be useful when an item shows up late, damaged, broken, or worse yet, doesn’t show up at all. With the over-hyped and under-delivered Amazon Prime Day, I figured it was time to share some lesser known tricks (or shopping hacks) at Amazon.
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